Warranty and Return Policy

In general, you can return the product you purchased within 7 days from the date of delivery with an invoice and an explanation of the reason for return.

However, software products, CD/DVD/VCD and similar media products, consumable materials (toner, cartridges, ribbons, etc.), mobile phones and printed products (books, magazines, etc.) cannot be returned.

When recovering the software products we have sold, we must follow the rules of the manufacturing companies. Therefore, please consider carefully the software product you are about to purchase. There are trial versions of most software products sold on our site; by downloading these versions you can try the product free for 15–60 days. If you cannot find the trial version on our site, you can apply to our company or the producer’s website. We recommend you try software products before purchase. Certify that products which cannot be returned once the package is opened (memory cards, software products, etc.) are compatible with the environment you will use before opening.

Please note

• Returned products must be returned with their original box or packaging.
• Products that are damaged in their original box or packaging, used, or have lost their resalability are not taken back.
• The original invoice (including sub-copies) and an explanation of the reason for return must be sent with the product.
• If the returned product is defective, the shipping fee is covered by our company using our contracted cargo company. In other cases, the shipping fee is paid by the customer.
• If the invoice is issued in the name of an institution, a return invoice must also be sent, otherwise the product is not taken back.
• Whether the returned product meets the return conditions is examined by authorized persons; if necessary, support may be obtained from the manufacturer or supplier.

After your refund is approved, the amount you paid will be reflected on your account or credit card depending on your purchase method.

Warranty conditions

Every product you buy is under the warranty of the manufacturer. Note that there may be exceptions for software products: the use, distribution, reproduction, transfer, maintenance and support of most software products are based on the manufacturer’s “End User License Agreement (EULA)”. Please read and understand this document for the software you purchase; you can obtain it from Elmer Software or the manufacturer’s website.

While receiving packages you think may be damaged during transportation, open and check them in front of the cargo company official. If there is damage, do not take delivery and file a report with the courier official. After the product is received, you accept that the cargo company has fulfilled its duty. For malfunctions after the product reaches the customer, the manufacturer’s authorized services should be consulted.

Refunds

If you withdraw from your purchase or return the product, the product will be refunded within 10 days from the moment it reaches Elmer Software. For credit-card purchases, the refund is made by your bank within 2–6 weeks; Elmer has no effect or responsibility in determining this period. Repayments in installment sales are reflected by your bank as a monthly plus amount on your credit card.

Delivery of Products

Delivery is made as soon as possible. For delivery times of software products, see the product descriptions or call Elmer Software. The majority of software products are delivered by ESD (Electronic Software Distribution): the software key, user information, download links and installation steps are sent via email. Using this information, software is downloaded and installed from the manufacturer’s website. In most cases CD/DVD, booklet and license documents are not provided.